Politique d’expédition

This Shipping Policy applies to orders placed through martinjackets.shop.

Our objective is to provide customers with clear information concerning order processing, shipping, delivery estimates, tracking, address problems, damaged parcels, and delivery delays.

For shipping-related assistance, contact:

info@martinjackets.shop

1. Free Standard Shipping

martinjackets.shop provides free standard shipping on all orders.

There is no minimum purchase requirement for standard shipping unless a different condition is expressly displayed before checkout.

If optional premium or expedited shipping methods become available, any additional charge will be clearly presented before the customer completes payment.

2. Estimated Delivery Time

Our standard estimated delivery period is:

15–20 days

The delivery estimate begins after the order has been successfully accepted and processed.

This timeframe is an estimate and may vary due to circumstances outside our reasonable control.

3. Order Processing

After an order is successfully placed, it will enter processing.

Order processing may include:

• Payment authorization;
• Fraud-prevention checks;
• Product allocation;
• Order preparation;
• Packaging; and
• Transfer to the shipping carrier.

Customers will generally receive order-related information through the email address supplied at checkout.

4. Order Confirmation

After checkout, customers should verify that their order confirmation contains the correct:

• Customer name;
• Email address;
• Products;
• Product options;
• Quantities; and
• Delivery address.

If any information is incorrect, contact info@martinjackets.shop immediately.

5. Address Changes

We will make reasonable efforts to assist with an address correction before dispatch.

However, once an order has entered fulfillment or has been transferred to a carrier, the delivery address may no longer be changeable.

Customers are responsible for providing accurate and complete delivery details.

6. Shipping Confirmation and Tracking

Where tracking is available, shipping or tracking information may be sent after an order has been dispatched.

Tracking information may require some time to become active after the carrier receives the electronic shipment information.

A temporary absence of tracking updates does not necessarily mean that a shipment has stopped moving.

7. Delivery Delays

Although our estimated standard delivery time is 15–20 days, delays can occur.

Possible causes include:

• Carrier congestion;
• Severe weather;
• Public holidays;
• Transportation interruptions;
• Customs procedures for international movements where applicable;
• Security inspections;
• Incorrect or incomplete addresses;
• High seasonal order volume;
• Local delivery restrictions;
• Natural disasters;
• Labor disruptions; or
• Other circumstances beyond reasonable control.

If your order appears significantly delayed, contact info@martinjackets.shop.

8. Multiple Packages

An order containing multiple products may occasionally be fulfilled or delivered in more than one package.

Where this occurs, packages may arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

9. Incorrect or Incomplete Address

Customers must provide complete and accurate shipping information at checkout.

This includes, where applicable:

• Recipient name;
• Building number;
• Street name;
• Apartment or unit number;
• Postal code;
• City;
• Country; and
• Contact information.

If a parcel cannot be delivered because the customer supplied incorrect or incomplete information, contact us at info@martinjackets.shop.

We will review the order and determine the appropriate next step in accordance with the circumstances and applicable law.

10. Failed Delivery Attempts

A carrier may make one or more delivery attempts or direct a parcel to an access point, pickup facility, or other approved location according to its procedures.

Customers should follow carrier tracking and delivery instructions when available.

Failure to collect a parcel within a carrier's applicable holding period may result in the package being returned.

11. Returned-to-Sender Packages

If an order is returned to sender because of an address problem, failed delivery, refusal, or failure to collect the parcel, contact:

info@martinjackets.shop

We will review the circumstances and advise whether reshipment, refund, or another solution is appropriate.

Mandatory consumer rights remain unaffected.

12. Lost Packages

If tracking indicates that a parcel has not arrived within a reasonable period, customers should contact us.

Please provide:

• Your name;
• Order number; and
• Relevant tracking information.

We may need to investigate the shipment with the carrier before determining the appropriate solution.

13. Package Marked Delivered but Not Received

If tracking states that your order was delivered but you cannot locate it:

1. Check the delivery address on your order confirmation.
2. Check around the delivery location.
3. Ask household members, building reception, neighbors, or other persons who may have accepted the parcel.
4. Review carrier delivery information.
5. Contact us at info@martinjackets.shop if the parcel still cannot be located.

We will assess the situation and provide reasonable assistance.

14. Damaged Packages

If a parcel arrives visibly damaged, photograph the packaging and product as soon as reasonably possible.

Contact:

info@martinjackets.shop

Please provide your order number and photographs showing the damage.

Damage or non-conformity claims will be handled in accordance with our Return and Refund Policy and applicable consumer law.

15. Incorrect Products

If you receive a product that materially differs from what you ordered, contact us at info@martinjackets.shop.

Provide your order number and, where useful, photographs of the product received.

We will assess the matter and arrange an appropriate remedy.

16. Customs and International Transit

Depending on the location from which a product is dispatched and its final destination, a shipment may be subject to customs or import processing.

Where duties, taxes, or other charges legally apply, their treatment will depend on the checkout information and applicable law.

No unexpected merchant-imposed shipping fee will replace our stated free standard shipping commitment.

17. Delivery Estimates Are Not Guaranteed Arrival Dates

The 15–20 day period is our standard estimated delivery timeframe.

We make reasonable efforts to meet it, but an estimate should not be interpreted as an absolute guaranteed arrival date where delays arise outside reasonable control.

This statement does not exclude any mandatory right or remedy a consumer may have where legally applicable.

18. Cancellation Before Dispatch

If you wish to cancel an order before shipment, contact:

info@martinjackets.shop

We will attempt to process the cancellation before dispatch, but cannot guarantee cancellation once fulfillment has commenced.

Any statutory consumer rights available after delivery remain unaffected.

19. Refused Deliveries

Customers intending to exercise a statutory withdrawal right should communicate that decision clearly rather than relying solely on refusal of the parcel.

Under French consumer guidance, refusal of delivery alone does not necessarily constitute an unequivocal withdrawal declaration.

20. Customer Support

For questions regarding:

• Order status;
• Shipping;
• Tracking;
• Delivery delays;
• Incorrect addresses;
• Lost parcels;
• Damaged parcels;
• Missing items; or
• Delivery problems,

contact:

martinjackets.shop
Email: info@martinjackets.shop